DOMESTIC + INTERNATIONAL SHIPPING POLICY
Domestic Orders:
Standard Domestic Delivery: within the US, orders are shipped via either Fedex or USPS Priority Mail with an expected delivery within 2–3 business days from the shipping date. Shipping rates for domestic orders are based on tiered flat rates determined by the total amount of the order that is shipped. These rates reflect the fact that all orders are fully insured for the total value of their contents.
Expedited Domestic Delivery: overnight delivery via USPS Express Mail is available upon request for an additional charge. To request expedited delivery, checkout with the Standard Domestic Delivery charges and in the “Instructions to Merchant” portion of the order receipt indicate that you would like overnight delivery. The difference between the Standard Domestic Delivery charges already paid and the actual charges for Express Mail will be invoiced via email and payable through PayPal upon receipt. Once payment for these additional charges has been received, the order will be shipped.
International Orders:
All international orders (including Canada and Mexico) are shipped via USPS Global Priority Mail. International customers will be assessed the Standard Domestic Delivery charges at checkout; when the order is ready and the international shipping charges have been determined, the customer will receive an invoice via email for the difference between the Standard Domestic Delivery charges already paid and the actual charges for the shipment. This invoice will be payable through PayPal; the order will ship when payment for the invoice has been received. Every effort is made to pack international shipments in the most economical and lightweight manner possible in order to reduce shipping costs.
All international orders are fully insured for the total value of their contents. Customers who do not wish to have their international shipment insured may waive the insurance; they should indicate this in the “Instructions to Merchant” portion of their order receipt. When insurance has been waived on an international shipment, Diva By Cindy cannot assume responsibility for any shipment that does not reach its destination, or reaches its destination in poor condition, and will not replace lost or damaged merchandise. A customer who waives insurance on an international order thereby accepts full responsibility for the shipment.
International shipments may be subject to customs and duty taxes and/or brokerage fees. Diva By Cindy cannot be responsible for any such fees that may be assessed on international shipments. Customs declarations required for international shipments will reflect the actual contents and value of the shipment. Diva By Cindy will not mark any shipment as a “gift”; to do so is in violation of the law.
Upon request via email, we will be happy to provide an estimate of international shipping charges. Customers must provide a complete list of all the items that will be in the shipment as well as the full shipping address, including the postal code and country. This will be an estimate only and not a guaranteed shipping rate.